When purchasing cover over the telephone or online you will be asked a series of medical questions which can be seen in the flow chart below. It is important that you answer these questions carefully. If the answer is yes to any of the questions please contact our underwriter's medical screening team quoting the policy you are interested in (for example, Go Walkabout Economy 500). The screening team can be contacted on 0203 829 6698. (Please note that our underwriter's screening team are available Monday to Friday 8am to 8pm and Saturday 9am to 5pm. Peak periods tend to be late morning and lunch times).
Upon completing the screening process you wil be issued with a medical screening reference number which can be given to us over the phone or entered at the final stage of the quote process. Please note that if an additional premium is required to cover your pre-existing medical conditions then this payment needs to be made directly to the screening team who will confirm terms of cover in writing. If you have any questions about the screening process please don't hesitate to contact us.
As standard our policies will not cover claims arising from your pre-existing medical conditions so you need to tell us of anything you know that is likely to affect our acceptance of your cover.
Please read below for further details:
Be aware, we are unable to provide cover for:
Claims caused by an existing medical condition of a non- travelling close relative or a close business associate, or any recognised complication caused by the existing medical condition. .
Any circumstances that are not specified in your policies.
Pre-existing medical conditions - so that we can ensure you are provided with the best cover we can offer please read the following questions carefully: