Contact Us

Medical Emergency?

If you need emergency medical assistance abroad or need to cut short your trip due to an emergency medical situation, please contact the 24 hour Emergency advice line as soon as possible, as follows:

For policies purchased after 12/07/2021 please call +44 (0) 330 660 0785.
The assistance team can also be contacted at [email protected]

For policies purchased up to 12/07/2021 please call +44 (0) 203 829 6745.
The assistance team can also be contacted at [email protected]

Please note that this number is for policyholders requiring immediate medical assistance.

Making a claim

If you need details about making a claim then please see the making a claim page in your account which provides information including the telephone numbers you will need in the event of a claim. You will also find links to claim forms on this page.

Questions About our Policies

If you are considering purchasing a policy and have some questions or already hold a policy and have a query then please don’t hesitate to get in touch.

You can use our live chat, email us at [email protected], call us on 01424 223964 (operating Monday to Friday, 9am to 5pm) or complete the form below.


If you have a query, check our frequently asked questions page to see if there is an answer.
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