Make a Claim

If you need a claim form (not Bastion gadget claims – see below):
You can download the relevant forms from www.submitaclaim.co.uk/GOWA
or contact the Claims Service at [email protected] or call +44 (0) 330 660 0785

For medical claims for treatment expected to be over £1,000:
Call the Emergency Medical Assistance Service on +44 (0)330 660 0785 or email [email protected] If looking to submit a cancellation claim please first click here for some Frequently Asked Questions regarding cancellation claims.

If you need to make a claim under the Bastion Gadget Section of your policy:
Telephone Bastion, the claims handler, on +44 (0) 345 074 4813 Monday to Friday 8.30am to 6.30pm Saturday 8.30 to 1.30pm or you can go online at https://bastion.davies-group.com/

The insurance we offer is underwritten by Millstream Underwriting Ltd on behalf of AWP P&C SA administered in the United Kingdom by AWP Assistance UK Limited. Millstream Underwriting Limited is authorised and regulated by the Financial Conduct Authority (FCA Firm reference number: 308584). Millstream Underwriting Limited. Registered in England and Wales No 3896220. Registered office: 52-56 Leadenhall Street, London, EC3A 2EB. AWP Assistance UK Limited Registered in England. Registration No. 1710361. Registered office: AWP Assistance UK Ltd, PO Box 74005, 60 Gracechurch Street. London, EC3P 3DS. AWP Assistance UK Limited (FCA Firm reference number: 311909) is authorised and regulated by the Financial Conduct Authority. AWP P&C SA is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Deemed authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the FCA and limited regulation by the PRA. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website.

If you need a claim form (not Bastion gadget claims – see below):
You can download the relevant forms from https://www.tifgroup.co.uk/customer/claims/
or contact the Claims Department on [email protected] or +44 (0) 203 829 6761

If looking to submit a cancellation claim please first click here for some Frequently Asked Questions regarding cancellation claims.

The claims team are available Monday to Friday from 8.30am to 6pm. Please note that due to unprecedented demand the claims team may be taking longer to respond to queries and process claims.

If you have an accident abroad and require legal advice  you should contact:
Pennington Manches LLP 31 Chertsey Street, Guildford, Surrey, GU1 4HD
Telephone  0345 241 1875   – Monday to Friday 9am-5pm

If you need a Scheduled airline failure claim form:
Contact IPP Claims office on +44 (0) 20 8776 3752 of please click here.

If you need to make a claim under the Bastion Gadget Section of your policy:
Telephone Bastion, the claims handler, on +44 (0) 345 074 4813 Monday to Friday 8.30am to 6.30pm Saturday 8.30 to 1.30pm or you can go online at https://bastion.davies-group.com/

The insurance we offered up to 12/07/2021 was underwritten by White Horse Insurance Ireland dac. White Horse Insurance Ireland dac is registered in Ireland No. 306045. White Horse Insurance Ireland dac’s Registered Office is First Floor, Rineanna House, Shannon Free Zone, Shannon, County Clare, Republic of Ireland. White Horse Insurance Ireland dac is authorised and regulated by the Central Bank of Ireland. Deemed authorised by the Prudential Regulation Authority and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website, our FRN is 203320.

If you need a claim form (not Bastion gadget claims – see below):

You can download the relevant forms from https://www.tifgroup.co.uk/services/claims/forms/ or contact Travel Claims Facilities on [email protected] or +44 (0) 203 829 6761

If you have an accident abroad and require legal advice on or after 1st February 2021 you should contact:

Pennington Manches LLP 31 Chertsey Street, Guildford, Surrey, GU1 4HD
Telephone  0345 241 1875   – Monday to Friday 9am-5pm

If you need a Scheduled airline failure claim form:
Contact IPP Claims office on +44 (0) 20 8776 3752 or please click here.

If you need to make a claim under the Bastion Gadget Section of your policy (typically for policies purchased on or after 8th February 2019:
Telephone Bastion, the claims handler, on +44 (0) 345 074 4813 Monday to Friday 8.30am to 6.30pm Saturday 8.30 to 1.30pm or you can go online at https://bastion.davies-group.com/

The insurance we offered up to 07/07/2021 was underwritten by Travel Insurance Facilities and Insured by Union Reiseversicherung AG, UK Branch. Union Reiseversicherung AG is authorised and regulated by BaFin (German Federal Financial Supervisory Authority). Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website