Making A Claim

How to claim under your policy.

Making a Claim

If you need emergency medical assistance abroad or need to cut short your trip please contact Emergency Assistance Facilities 24 hour Emergency advice line on +44 (0) 1732 853 333 or +44 (0) 203 829 6745 as soon as possible. The assistance team can also be contacted on operations@emergencyassistance.co.uk


Full details of coverage under your policy including details of how to make a claim can be found within your policy documents emailed at time of purchase. Claims are dealt with by our underwriter's appointed claims handler; Travel Claims Facilities.

Travel Claims Facilities endeavour to make the claims process as efficient and fair as possible, based upon the terms and conditions set out in your policy wording. Please see below for their contact details and links to claims forms:

If you need emergency medical assistance abroad or need to cut short your trip please contact Emergency Assistance Facilities 24 hour Emergency advice line on +44 (0) 1732 853 333 or +44 (0) 203 829 6745 as soon as possible. The assistance team can also be contacted on operations@emergencyassistance.co.uk


If you need a claim form:
You can download the relevant forms from www.travel-claims.net
or contact Travel Claims Facilities on claims@tif-plc.co.uk or +44 (0) 203 829 6761
The claims team are available Monday to Friday from 8.30am to 6pm.

If you need legal advice:
Contact Pannone LLP on +44 (0) 161 228 3851
Visit the Pannone LLP website at www.pannone.com

If you need a Scheduled airline failure claim form:
Contact IPP Claims office on +44 (0) 20 8776 3752

The insurance we offer is underwritten by Travel Insurance Facilities and Insured by Union Reiseversicherung AG, UK Branch

Go Walkabout Travel Insurance has been established since 1999, we are members of the British Insurance Brokers Association (BIBA) and our philosophy has always been to deal with our customers in a friendly, fair and ethical manner. We value our customers.

To get in touch please view the contact us page for full contact details.



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